Privacy policy

At Velmetrax Limited ("Velmetrax", "we", "us", or "our"), protecting your personal data and respecting your privacy are among our core commitments. This Privacy Policy explains what types of personal information we collect, how and for what purposes such data is processed, the safeguards we apply to protect it, and the rights available to you when you access or use https://velmetrax.com/ (the "Website").

By accessing, browsing, or otherwise interacting with the Website, you confirm that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this Policy, you must discontinue use of the Website.

This Privacy Policy applies solely to personal data collected through velmetrax.com. It does not apply to external websites or third-party services that may be accessible via links on our Website. We recommend reviewing the privacy policies of such third parties before submitting any personal data.

This Policy forms an integral part of our Policies and may be updated from time to time. We encourage you to review it periodically to stay informed of any changes.

For any questions or requests relating to this Privacy Policy, please contact us at legal@velmetrax.com.

1. Definitions

1.1 Service

The Service refers to the website available at https://velmetrax.com/, operated by VELMETRAX LIMITED.

1.2 Personal Data

Personal Data means any information relating to an identified or identifiable natural person, being a person who can be identified directly or indirectly, including by reference to information in our possession or likely to come into our possession.

1.3 Usage Data

Usage Data refers to information collected automatically as a result of your use of the Service or generated by the Service infrastructure itself, such as the duration of visits to specific pages.

1.4 Cookies

Cookies are small data files stored on your device (computer, smartphone, or other mobile device) to enhance functionality and user experience.

1.5 Data Controller

The Data Controller is the natural or legal person who determines the purposes and means of processing personal data, either alone or jointly with others. For the purposes of this Privacy Policy, VELMETRAX LIMITED acts as the Data Controller in respect of your Personal Data.

1.6 Data Processors (Service Providers)

Data Processors (or Service Providers) are third-party natural or legal persons who process personal data on behalf of the Data Controller. We may engage such Service Providers to assist in processing data efficiently and lawfully.

1.7 Data Subject (User)

A Data Subject (or User) is any living individual who accesses or uses the Service and whose Personal Data is processed.

2. Data Controller

The entity responsible for the processing of your personal data is:

VELMETRAX LIMITED
Themistokli Dervi 41
Hawai Tower, Flat 501
Nicosia, Cyprus, 1066

If you have any questions regarding this Privacy Policy or data protection matters, please contact us at: info@velmetrax.com

3. Categories of Personal Data We Collect

We collect personal data through two primary channels:

A. Information You Provide Voluntarily

You may provide personal data directly to us when you:

• Contact us via online forms or email;
• Subscribe to newsletters or request our services;
• Communicate with us through social media platforms;
• Request customer support or report technical issues.

Such information may include:

• Full name;
• Email address;
• Company name (where applicable);
• Any additional information you choose to share in connection with our services.

B. Information Collected Automatically

When you access or use the Website, certain technical and usage information may be collected automatically, including:

• IP address;
• Browser type and version;
• Device type and operating system information;
• Pages viewed, session duration, and interaction data;
• Essential cookies required for functionality and analytics.

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that such data has been collected, it will be promptly deleted. If you believe this has occurred, please contact us at legal@velmetrax.com.

4. Cookies and Similar Technologies

We use essential cookies and similar technologies to ensure the proper operation of the Website and to improve your user experience. Cookies allow us to:

• Remember user preferences;
• Enhance Website performance and functionality;
• Analyse Website traffic and usage patterns.

Upon your first visit, you will be asked to provide cookie consent where required by law. You may manage or disable cookies through your browser settings; however, doing so may limit certain features of the Website.

5. Purposes of Personal Data Processing

We process your personal data for the following purposes:

• Website Operation and Maintenance: providing access, enabling functionality, and ensuring secure performance;
• Personalisation: tailoring content and interactions based on user preferences;
• Service Improvement: analysing usage to optimise functionality and develop new services or features;
• Communication: responding to enquiries, sending service-related notices, and providing marketing communications where legally permitted and subject to your consent;
• Legal and Regulatory Compliance: fulfilling applicable legal, tax, and reporting obligations.

Your personal data will not be processed for any purposes incompatible with those listed above without your explicit consent.

6. Disclosure of Personal Data

We respect your privacy and disclose personal data only where lawful and necessary. Your data may be shared with:

Service Providers engaged in Website hosting, analytics, communications, or technical support, who are bound by confidentiality and data protection obligations; Public Authorities or Legal Bodies where disclosure is required by law or necessary to protect our rights or prevent unlawful activities.

We do not sell, rent, or trade personal data to third parties.

7. International Data Transfers

Your personal data may be processed or stored outside the European Economic Area (EEA). Where international transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to ensure an adequate level of data protection.

8. Data Security Measures

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure, including:

• Secure and access-restricted data storage;
• Limited access granted only to authorised personnel;
• Encryption of sensitive information where appropriate.

While we take reasonable steps to safeguard your personal data, no method of transmission or storage can guarantee absolute security.

9. Your Rights

Your rights in relation to your personal data may vary depending on your place of residence.

A. General Rights

Subject to applicable law, you may have the right to:

• Access and Rectification: obtain a copy of your personal data and request correction of inaccurate or incomplete information;
• Erasure: request deletion of your personal data, subject to applicable legal retention requirements;
• Restriction or Objection: limit or object to certain types of data processing;
• Data Portability: receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at legal@velmetrax.com.

B. EEA Residents (GDPR)

For individuals located in the European Economic Area, personal data is processed in accordance with the General Data Protection Regulation (GDPR) on one or more lawful bases.

C. California Residents (CCPA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Access: request information regarding the personal data we collect and how it is used;
• Right to Deletion: request the deletion of your personal data, subject to statutory exceptions;
• Right to Know: request details about the categories of personal data collected, the purposes of collection, and the categories of third parties with whom such data is shared.

We do not sell personal information as defined under the CCPA.

In addition, pursuant to California's "Shine the Light" law, you may request information about the categories of personal data shared with third parties for their direct marketing purposes during the preceding 12 months. Such requests may be submitted by email to info@velmetrax.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Material updates will be communicated via the Website or, where appropriate, by email. Continued use of the Website after such updates constitutes acceptance of the revised Privacy Policy.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at:

Email: legal@velmetrax.com

Address:
Velmetrax Limited
Themistokli Dervi 41
Hawai Tower, Flat 501
Nicosia, Cyprus, 1066