IT Operations Coordinator

• Coordinate daily IT operations to ensure the stability, efficiency, and continuity of digital systems and internal technology services.
• Monitor operational workflows, service performance, and technical processes to identify potential issues and improvement opportunities.
• Collaborate with development, DevOps, infrastructure, and operations teams to support reliable system performance.
• Coordinate technical maintenance activities, system updates, and operational improvements.
• Track IT service requests, incidents, and operational tasks to ensure timely resolution and clear communication.
• Develop and maintain operational documentation, technical procedures, and internal workflow guidelines.
• Support incident management processes, including issue tracking, escalation, and follow-up activities.
• Assist in monitoring infrastructure performance, system availability, and service reliability indicators.
• Identify opportunities to improve operational efficiency through process standardization and automation.
• Coordinate the implementation of new IT tools, internal systems, and operational technologies.
• Prepare operational reports and performance summaries to support technical and management decision-making.
• Contribute to continuous improvement initiatives focused on system reliability, operational transparency, and scalable IT processes.

• 2+ years of experience in IT operations, technical coordination, infrastructure support, or a related field.
• Strong understanding of IT service management, operational workflows, and technical support processes.
• Experience coordinating technical tasks across development, infrastructure, and operations teams.
• Familiarity with cloud infrastructure, web applications, and digital platform environments.
• Understanding of incident management, issue tracking, and service request processes.
• Experience working with project management and collaboration tools such as Jira, Confluence, or similar platforms.
• Knowledge of IT performance monitoring, operational reporting, and service reliability metrics.
• Ability to document technical procedures, workflows, and operational guidelines.
• Familiarity with ITIL principles and structured IT service management practices.
• Strong organizational, analytical, and problem-solving skills.
• Ability to prioritize multiple operational tasks and coordinate activities across teams.
• Good written and verbal communication skills in English.

Preferred Qualifications

• Experience working with AWS, Microsoft Azure, or Google Cloud environments.
• Familiarity with monitoring tools such as Grafana, Datadog, or similar solutions.
• Understanding of DevOps practices, CI/CD workflows, and infrastructure automation.
• Experience supporting operational improvements in technology-driven organizations.
• Knowledge of IT security practices, access management, and system administration principles.

• Remote working opportunities within a collaborative and technology-focused team.
• Full-time involvement in IT operations and digital infrastructure projects.
• Opportunities to work with modern cloud platforms, operational technologies, and monitoring solutions.
• Collaboration with experienced developers, DevOps engineers, infrastructure specialists, and operations managers.
• Professional development through practical technical challenges, knowledge sharing, and continuous learning.
• Opportunities to contribute to IT process improvements and operational decision-making.
• A structured working environment with clear responsibilities and transparent communication.
• Involvement in projects focused on system stability, operational efficiency, and scalable digital infrastructure.
• Opportunities to develop expertise in IT service management, technical coordination, and operational automation.