Remote
/
Full-Time
Customer Experience Operations Manager
Help improve customer experience by optimizing operational processes, analyzing user feedback, and driving continuous improvements across digital products and services.
Responsibilities:
- Monitor and improve customer experience processes across multiple digital touchpoint
- Identify friction points within customer journeys and propose optimization initiatives
- Collaborate with product, analytics, support, and operations teams
- Develop frameworks for tracking customer satisfaction and engagement
- Build reports and dashboards to measure customer experience performance
- Support implementation of process improvements and automation initiatives
- Document workflows, operational procedures, and best practices
- Assist in customer retention and engagement programs
- Contribute to strategic decisions through customer and operational insights
Requirements:
- 3+ years of experience in Customer Experience, Operations, Business Analysis, Customer Success, or related fields
- Strong analytical and problem-solving skills
- Experience working with CRM systems and customer management platforms
- Ability to analyze customer behavior and operational performance data
- Understanding of customer lifecycle management and retention strategies
- Excellent communication and stakeholder management skills
- Strong organizational and project coordination abilities
- Experience preparing reports, presentations, and process documentation
- Ability to work independently in a remote environment
- Professional English communication skill
What we offer:
- Competitive compensation package
- Flexible remote-first working environment
- Professional development and training opportunities
- International projects and cross-functional collaboration
- Access to modern digital tools and technologies
- Career growth opportunities within a growing organization
- Supportive and collaborative team culture
- Paid vacation and wellness benefits
- Opportunity to influence customer experience strategy and business performance
- Long-term career development in a data-driven environment
Thank you
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